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Confidentiality
What we keep confidential. Anything you send us in the course of working together — customer and consignee identities, SKU lists, volumes, rates, packaging and listing information, product photos and unreleased designs, supplier names, and your sales or launch plans — is treated as confidential. It stays confidential after we stop working together.
How we use it. We use it only to quote and to perform the services you instruct: picking, packing, labelling, customs declaration and delivery. It is not shared with other clients of ours, and it is not used in our marketing unless you approve that use in writing.
Who can see it. Your named account manager and the operations, customs and warehouse staff who need it for your shipments, under internal access controls. Partners who touch your goods (carriers, brokers, overseas warehouses) receive only the data required to move that shipment.
Limits. We may disclose information where customs, tax, court or other lawful authorities require it, or where you give us permission. In that case we share only what is legally necessary.
Your obligations too. Information we disclose to you about lane pricing, capacity or warehouse processes is provided for your use in evaluating and running your shipments with us; please do not redistribute it.
Duration. These obligations last three years after our last shipment together, and indefinitely for personal data and trade secrets. Questions to Tony Zhang, tonyfulfill@gmail.com.
