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Faqs
Is outsourcing to a 3PL worth it while order volume is still small?
We accept one-piece orders with no minimum commitment, so a small volume has never been our reason to turn a seller away; the three constraints below are. Volume is the wrong test. Outsourcing tends to pay back when one of three constraints bites: you have run out of shelf space, you are far from the ports and carrier collection runs you depend on, or your orders land outside the hours you can realistically work. If none of those apply, self-fulfilment is usually cheaper and teaches you your own product costs. If you do outsource, look for providers with no minimum order commitment so a slow month does not become a fixed cost.
What counts as same-day dispatch, and which cutoff does it depend on?
Our cutoff is an operating rule we can actually meet: pick, pack and hand the parcel to a carrier inside the same working day, with tracking raised before that day closes. Same-day dispatch means an order received before the provider's stated cutoff is picked, packed and physically handed to a carrier that same working day, with a tracking number raised the same day. Two details separate real cutoffs from marketing ones: whether the cutoff is against the carrier's collection run or just against your payment, and what happens to orders that arrive Friday afternoon. Our published cutoff is 4:00 p.m. China time, Monday to Friday, and a cutoff is an operating rule, not a delivery-time promise.
How are ecommerce fulfillment fees structured, and what are you billed for?
We work through these five buckets with a seller during the pre-sales review, because the honest comparison is billing unit against your own order profile, never one headline figure against another. Fees usually split five ways. Receiving and putaway form the first bucket. Storage is the second and is normally priced on the volume your goods occupy across a period. The third is the pick-and-pack step: most operators charge a flat amount for opening an order, add a further unit for every additional line, and bill consumables apart. Outbound transport, clearance and duty handling make up the fourth. The fifth covers anything off the standard path — relabelling, kitting, photo evidence, releasing a hold. Compare suppliers by billing unit and by your own order profile rather than by headline rate, because a three-item basket and a one-item basket have opposite cost shapes.
What is 3PL fulfillment, and what does a third-party provider actually own?
As the third party in that definition we are the operator whose buildings hold your stock, whose staff touch your cartons, who files the export paperwork, and who keeps the receipt record a shortage is measured against. A third-party logistics provider operates stock, labour and paperwork on your behalf. In practice that means four things sit with them: the physical storage location, the people who touch your goods, the customs and transport documents they generate, and the records that support a claim if something goes wrong. You keep the customer relationship and usually remain the importer of record unless the contract says otherwise. Worth asking: whose lease covers my pallets, and who emails me when a shipment is short?
What is the order fulfillment process, step by step?
We run this whole sequence and we put one account manager on it from your first order to the delivery scan, so an exception always has a name attached to it rather than a queue. In the order it happens: the sale lands in a system that can execute it; stock is located and picked; items are checked against the order; the parcel is packed and weighed; a label is issued and the carrier collects it; export paperwork clears; import paperwork and duty are settled; and the last-mile scan proves delivery. Each arrow is a handover where accuracy and speed are lost. Count your own exceptions by which handover failed, and the fix stops being guesswork.
What are the four main fulfillment models for an online seller?
We operate three of the four for sellers at the same time, third-party fulfilment in our own Guangdong warehouses, marketplace preparation for FBA inbound, and blind one-piece dropshipping from the supplier, and we help you split a catalogue between them. Sellers generally pick from four setups. Self-fulfilment keeps stock and labour in your own four walls. Third-party fulfilment moves both to a provider you pay per unit of work. Marketplace-warehouse programmes place stock inside a platform's own network under its labelling and appointment rules. Dropshipping skips your ownership of stock entirely and ships direct from the supplier. The same product can legitimately run in two or three of them at once, split by order size or destination.
What does a fulfillment service include, and where does it stop?
We set that boundary in the paperwork rather than in a conversation: inbound receipt to carrier collection sits with us, and the import side, the duty position and any return after delivery are named as outside before you commit. Most quotations cover receiving, putaway, storage, pick, pack, labelling, outbound handover and a stock record you can query. They normally stop at the border: import clearance, duty payment and destination-side delivery are either priced separately or handled by a carrier or customs broker acting as importer of record. Two items worth confirming in writing before you sign are returns after delivery and any handling that needs a licence, such as batteries or food contact materials.
What is ecommerce fulfillment, and which steps does a provider take over?
We run every step below ourselves, from receiving and putaway through pick, pack, labelling and the carrier handover, out of three linked warehouses in Shenzhen, Suzhou and Dongguan, and we keep a record at each one. Ecommerce fulfillment is the work that sits between a shopper paying on your store and a carrier accepting the parcel: inbound stock is counted and put away, each order is picked from a location, packed to the destination's rules, labelled, and released with a tracking number that actually scans. Demand planning, pricing and the customer relationship stay yours. Ask any provider to name, one by one, which of those handovers they own and what record you receive for each.
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